Vortex features that make it unique

 
Project Management
Integrated monitoring process for each client and project with all the necessary information for technical operational flexibility.
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Assignment Management
Daily task and appointments management. Monitor each appointment on the map with color indication based on their status.
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Product Guarantee Monitoring
User friendly monitor and management of equipment guarantee for better customer service and timely provision of guarantees to be renewed.
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Recurrent Task Management
Management and supervision of recurring tasks, periodic checks and maintenance to meet agile daily operation of the technical department.
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Leave Management
Embedded system for recording and monitoring of the technical personnel leaves. Allows the agile planning of the technical department.
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BI Statistics - Reports
Integrated Business Intelligent (BI) tool with Pivot Table Form as well as a large scale of dynamic reports updated in real time.
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Asset Configuration Management CMDB
Index and manage the configuration of your customer's assets & products that you have supplied per category and subcategory.
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Technician Visit Form Application
Application for submitting an Electronic Visit Form via a Smartphone. It automatically updates Backoffice and sends a PDF copy to the client.
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Contract Management
Monitor your customers' contracts in terms of validity period, value and contract type. Improve your company's customer service and support.
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Incoming Emails Management
Management and archiving of incoming emails in order to track the status of pending issues at all times .
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Route Map
View of all external appointments on the map with optimal routing between them, based on GPS navigation.
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Knowledge Base
Ability to access and search company procedures and manuals which in turn increases the efficiency of the technical department.
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Job Assigning Procedure
Automated assignment procedure to the most appropriate available technician optimized for quick and effective response.
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Outsourced Partners Management
Ability to assing jobs to external partners with access only to information of the work assigned to them.
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Task Calendar
Calendar view on planned, completed and pending tasks for all technicians on a daily, weekly and monthly basis.
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Online Bidirectional Communication
The Vortex Mobile platform allows the exchange of information and data between technicians and the dispatcher in real time.
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CRM / ERP Integration
Integration with other information systems (CRM, ERP) of your company for bidirectional data and information exchange.
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User Access Rights
Controlled and graded user access based on user roles. Every user gains access only to the data that is enabled to monitor.
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Vortex Field Service Management (FSM)

Vortex is a Field Service Management Software (FSM) addressed to any company that owns a technical department having as a main objective the maintenance and service of customers' equipment, the optimization of their customer support service as well as their operational flexibility and efficiency through optimal human resources management.

It is an integrated program for managing projects and technical facilities, monitoring asset configuration, managing in-house and on-the-field technicians and for providing in depth statistics per client, technician and project.

Get in touch

address 51 st. Kleonon, Athens, Greece, 11142

phone +30 210 2916001

mail info@vortexfield.com

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